“ANIMAL HOUSE BUCKHEAD,” SENT MY DOG HOME WITH A HOLE IN HER HEAD, AN OPEN WOUND, DIDN’T TELL ME AND LIED**MY REVIEW WAS REMOVED?!?”I brought my dog to Animal House Buckhead on E Paces Ferry Rd on May 24, it was her first time there. Groomers love her, she’s great for them.My dog has zero aggression, she is calm, sweet and well behaved. I was told she was excellent during the grooming.I was driving home with my dog and I put my hand on her head to pet her and my hand was all wet, it was bloody and she was oozing. I immediately headed to my vet’s office that is about two minutes from the groomer (but I was farther away, I was nearly home). I could’ve brought her to the vet much sooner had I known.I called the groomer and asked what happened. The man who groomed my dog wouldn’t get on the phone. His brother said he told me about the wound which is 100% false. I would’ve gone directly to the vet had I known.My hubby was traveling and when he found out about this he was furious. He called the groomer and they readily admitted that I wasn’t told and said they should’ve told me.The groomer offered to cover our expenses, the initial vet bill was over $800.We still don’t have an understanding of what actually happened, why I wasn’t notified stat and why they continued grooming a dog with an open wound.To think we wouldn’t notice and hinder us getting our dog medical care asap is nothing short of negligent and disgusting. They kept her for 3+ hours for what should’ve taken no more than 90 minutes and sent a dog home with a bleeding/oozing open wound without saying a SINGLE WORD about it.As an aside, my dog is never matted, she’s very well cared for and maintained and they said her coat was beautifully kept. They told me when I initially called to inquire about their grooming services that each of their groomers have 10+ years experience.Here are pics of my sweet girl, she’s almost 12, a rescue mix/mutt I’ve had since she was a very small pup. She doesn’t have a mean bone in her body, this is incredibly upsetting.In the latter 2 pics the vet is separating her hair to see the wound after it was cleaned. She had a hole through skin layers on her head, they admit they knew, and they DIDN’T SAY A WORD. They chose to try and hide it.

These guys are the best!

Justin and the groomers are the best! I have a small dog who is a bit high strung and she mixes well with all dogs, large and small. My dog is always obedient and ready to go at Justin’s command. I’m so happy we found Animal House!

We LOVE this place. Maggie is amazing. We would follow her anywhere and hopefully won’t have to because everyone at this shopIs so friendly and so sweet to our baby AND they do not use crates nor kennels and the cuts are great! 5 out of 5. Every time.